Terms & Conditions

1. Services

Radiant Network provides internet connectivity and related network services including broadband, business internet, leased line, Wi-Fi setup, installation, renewals, and support. Service availability, speed, plan terms, and installation requirements depend on the customer's location and network conditions.

2. Customer Information

Customers must provide accurate name, address, contact number, email, identity or address information where required, and any details needed for service activation, billing, regulatory compliance, and support.

3. Pricing, Taxes, and Payments

All charges are payable as communicated through invoice, receipt, quotation, plan confirmation, or customer communication. Applicable taxes, installation charges, device charges, router charges, security deposits, reactivation fees, and other service charges may apply. Online payments are processed through third-party payment gateway or banking partners.

4. Online Payment

Customers may use the Pay Bill link to make payments through the Radiant Network billing subdomain. Before paying, customers should verify customer name, registered mobile number, plan details, billing period, invoice or receipt information, and amount payable. Payment confirmation is subject to successful transaction status received from the payment gateway or banking partner.

5. Activation and Usage

Service activation is subject to network availability, payment realization, customer verification, installation appointment, and acceptance of these terms. Customers must use the service lawfully and must not misuse the network, attempt unauthorized access, distribute illegal content, interfere with other users, or violate applicable laws.

6. Speed and Availability

Internet speeds may vary due to plan type, device capability, router placement, Wi-Fi interference, destination server, network congestion, customer equipment, and external dependencies. Radiant Network will make reasonable efforts to resolve reported service issues.

7. Equipment

Routers, cables, ONU devices, media converters, adapters, or other equipment may be customer-owned, rented, or provided under specific terms. Customer must keep equipment safe and return any refundable or company-owned equipment when required.

8. Billing and Suspension

Services may be suspended, downgraded, or disconnected for non-payment, expired plan validity, misuse, incorrect customer information, technical limitations, regulatory directions, or breach of these terms.

9. Limitation of Liability

Radiant Network is not liable for indirect, incidental, consequential, business, data, profit, or third-party losses arising from service interruption, payment gateway failure, customer equipment issue, force majeure, or external network dependency.

10. Contact

Radiant Network, Flat No.702, C Wing, Bhagwatee Ashiyana, Jay Bhawanee Nagar, Pashan, Pune 411 021. Phone: +91 9876543210. Email: admin@radiantnetwork.in.