Refund & Cancellation Policy

Service Cancellation

Customers may request cancellation by contacting Radiant Network through phone or email. Cancellation processing depends on plan validity, equipment status, outstanding dues, installation stage, and contractual terms communicated to the customer.

Refund Eligibility

Refunds may be considered for duplicate payments, failed transactions where amount is debited but service is not credited, excess payment, or cancellation before activation where installation or service work has not started. Non-refundable charges may include installation charges, consumed service period, payment gateway charges, device charges, and other agreed charges.

Refund Timeline

Approved refunds are normally initiated within 7 to 10 working days after verification and are credited through the original payment method or another approved method, depending on payment gateway and bank processing timelines.

Failed or Duplicate Payment

If a transaction fails but the amount is debited, customers should share transaction ID, date, amount, registered mobile number, and bank reference number. We will verify the status with the payment gateway or bank.

Service Delivery and Activation

Radiant Network provides internet connectivity and related services at the customer's premises. Delivery means service availability confirmation, installation appointment, activation, plan renewal, account update, or support action, depending on the service purchased.

Activation Timeline

New service activation is typically completed after payment confirmation, document or address verification where required, network coverage check, cable or device installation, and customer availability for appointment. Timeline may vary by location, building access, cabling route, and network readiness.

No Physical Shipping by Default

Internet services are delivered at the customer's premises. Physical shipping is generally not applicable unless a router, device, or accessory is specifically sold or dispatched. Any device delivery terms will be communicated separately.

Installation Access

Customers must provide correct address details, access to premises, required permissions from society or building management where applicable, and safe installation conditions.

How to Request

Email admin@radiantnetwork.in or call +91 9876543210 with your customer details and payment reference.